Policy for Paid Online Surveys
Lightspeed Australia Pty Ltd (ABN 34 108 337 855) (Lightspeed) respects your privacy when you use this website either as a visitor or as a MySurvey member or when you otherwise respond to a survey. As a MySurvey member, your participation is very important to us, and we value the information you provide.
To become a MySurvey member, you must provide personal information to Lightspeed. If you do not provide us with the personal information we request, you may not be able to become a member and participate in surveys. In order for us to contact you directly in the event that you are a prize winner, we also ask that you provide us with your contact telephone number and postal address. You, of course, may choose not to supply us with your phone number, but this will mean we will only be able to contact you by email or post in the event you win a prize. We also require your postal address to help us verify that the terms and conditions of using this website or being a MySurvey member have been complied with (for example, to help us verify that each MySurvey member has only one account). All research responses will be monitored for the purposes of detecting online fraud, including multiple memberships and multiple responses, in order to preserve the integrity of any online research.Use and Disclosure of Non-personal Information
We may use aggregate information (information that does not personally identify you) collected on this website and through the studies to improve the website and for our market research activities. We only share information with our business partners in an aggregate, anonymous form, which means that the shared information will not contain or be linked to any information that personally identifies you, unless you specifically consent otherwise. Unless you specifically consent otherwise:
The organisations, or types of organisations with which we share such information, will generally depend on the nature of the survey or other market research activity in which you participate. For example, aggregated results from a survey on eating habits and food preferences may be disclosed to food producers, wholesalers, and retailers.Use and Disclosure of Personal Information
Unless you specifically consent otherwise, we will only use your personal information (such as your name, email address, phone number, and other information that specifically identifies you) for the following purposes (and no other purposes): (1) internally at Lightspeed to directly contact you regarding research or to help us verify that the terms and conditions of using this website or being a MySurvey member have been complied with (for example, to help us verify that each My Survey member has only one account); (2) to respond to your questions sent to us; (3) to compile the aggregate information described above; (4) to fulfil any incentive or reward which you have earned, such as forwarding your email address to the vendor that will redeem a coupon you have received; and (5) if required to release personal information because of a court order, government agency, or by law.
Due to the subject matter of some of our surveys, we may collect sensitive information from you. Sensitive information includes information or an opinion about your racial or ethnic origin, political opinions and memberships, religious or philosophical beliefs, trade-union or association membership, criminal record, or details about your health or sex life.
From time to time, we may share some of your personal and profiling data with third-party partners to provide limited services on our behalf such as producing research products and services as defined below:
– Data matching services: we utilize matching services such as Acxiom or Experian to get additional information about you from public and private data sources. The matching service (our partner) holds the personal data we share for a short time, uses it assemble the additional information, and then returns the combined information to us. Partners are not permitted to keep the data we share or use it in any way than for the mentioned purpose
– Service providers: we use service providers to help us process the data that you provide or is collected from you. From time to time, we may add or remove service providers in the normal course of business. Service providers are not permitted to retain the shared data for their own or independent use and they may not retain the shared data for any longer than required to perform the mentioned service;
– Affiliated network: we are part of the Kantar Group and we may share personal data with Kantar affiliates in order to produce our products and services. Affiliates are not permitted to retain the shared data for their own or independent use and they may not retain the shared data for any longer than required to complete the project or process.
Lightspeed does not knowingly collect personal information from individuals under the age of 16 years unless a parent or guardian of that individual has expressly consented to such collection. Lightspeed will make all reasonable efforts to ensure that such parental consent is validly given.Security
In order to certify that our panellist information is kept private, Lightspeed has implemented a state-of-the-art, industry-standard firewall security system. This system uses a multi-stage inspection methodology, which ensures that only authenticated users can input their information into the database system and only Lightspeed Research market researchers and database managers are allowed to read it. Though we make reasonable efforts to protect the security of your information and our system, no transmission via the Internet can be guaranteed to be 100 percent secure. Therefore, you assume that risk by using our service.
Lightspeed operates globally and may transfer or store your personal information in locations around the world, including in the Cloud. Whenever your personal information, collected with your consent, is stored, transferred, or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. When using or disclosing personal information transferred from Australia, we will obtain commitments to maintain a level of protection for your personal data that is equivalent to the protection offered under Australian Privacy Principles.Access to Personal Information
If you wish to access any personal information that Lightspeed holds about you or request that your personal information be destroyed, deleted or de-identified, please send your request to us either by email to firstname.lastname@example.org or by mail at Level 12, 338 Pitt Street, Sydney, NSW 2000. While Lightspeed is happy to assist you free of charge and within a reasonable time, Lightspeed Research has the right to deny your request in certain circumstances. Lightspeed will notify you by writing when the requested change has been made.Emails and Text Messages
If you no longer wish to be a member of the MySurvey or participate in the surveys, you may request that your personal information be removed from our list of active members at any time by following the "remove me" procedures in our emails or on the Site. Failure to follow the procedures we have provided could delay the removal of your information. We will promptly process your request. However, there may be a gap between the time when we receive your request and the time when we are able to remove your information from all scheduled communications and lists. Therefore, you may receive a few more emails after requesting to be removed from our lists before the request is eventually processed.Cookies
As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as "clickstream data," may be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the Site. We may collect and use clickstream data as aggregated information to anonymously determine how much time visitors spend on each page of our Site, how visitors navigate throughout the Site and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Site and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any personal information.Complaints and Updating Personal Information
This policy was last updated on the 11th March 2014.