Policy for Paid Online Surveys
Lightspeed Research Australia Pty Ltd (ABN 34 108 337 855) (Lightspeed Research) respects your privacy when you use this website either as a visitor or as a MySurvey member or when you otherwise respond to a survey. As a MySurvey member, your participation is very important to us, and we value the information you provide.
To become a MySurvey member, you must provide personal information to Lightspeed Research. If you do not provide us with the personal information we request, you may not be able to become an member and participate in surveys. In order for us to contact you directly in the event that you are a prize winner, we also ask that you provide us with your contact telephone number and postal address. You, of course, may choose not to supply us with your phone number, but this will mean we will only be able to contact you by email or post in the event you win a prize. We also require your postal address to help us verify that the terms and conditions of using this website or being a MySurvey member have been complied with (for example, to help us verify that each MySurvey member has only one account). All research responses will be monitored for the purposes of detecting online fraud, including multiple memberships and multiple responses, in order to preserve the integrity of any online research.Use and Disclosure of Non-personal Information
We may use aggregate information (information that does not personally identify you) collected on this website and through the studies to improve the website and for our market research activities. We only share information with our business partners in an aggregate, anonymous form, which means that the shared information will not contain or be linked to any information that personally identifies you, unless you specifically consent otherwise. Unless you specifically consent otherwise:
The organisations, or types of organisations with which we share such information, will generally depend on the nature of the survey or other market research activity in which you participate. For example, aggregated results from a survey on eating habits and food preferences may be disclosed to food producers, wholesalers, and retailers.Use and Disclosure of Personal Information
Unless you specifically consent otherwise, we will only use your personal information (such as your name, email address, phone number, and other information that specifically identifies you) for the following purposes (and no other purposes): (1) internally at Lightspeed Research to directly contact you regarding research or to help us verify that the terms and conditions of using this website or being a MySurvey member have been complied with (for example, to help us verify that each My Survey member has only one account); (2) to respond to your questions sent to us; (3) to compile the aggregate information described above; (4) to fulfil any incentive or reward which you have earned, such as forwarding your email address to the vendor that will redeem a coupon you have received; and (5) if required to release personal information because of a court order, government agency, or by law.
Due to the subject matter of some of our surveys, we may collect sensitive information from you. Sensitive information includes information or an opinion about your racial or ethnic origin, political opinions and memberships, religious or philosophical beliefs, trade-union or association membership, criminal record, or details about your health or sex life.
Lightspeed Research does not knowingly collect personal information from individuals under the age of 16 years unless a parent or guardian of that individual has expressly consented to such collection. Lightspeed Research will make all reasonable efforts to ensure that such parental consent is validly given.Security
In order to certify that our panellist information is kept private, Lightspeed Research has implemented a state-of-the-art, industry-standard firewall security system. This system uses a multi-stage inspection methodology, which ensures that only authenticated users can input their information into the database system and only Lightspeed Research market researchers and database managers are allowed to read it. Though we make reasonable efforts to protect the security of your information and our system, no transmission via the Internet can be guaranteed to be 100 percent secure. Therefore, you assume that risk by using our service.
If you wish to access any personal information that Lightspeed Research holds about you or request that your personal information be destroyed, deleted or de-identified, please send your request to us either by email to firstname.lastname@example.org or by mail at Level 12, 99 Walker Street, North Sydney NSW 2060, or by telephone at (02) 8081 2110. There may be a charge if the information you request is difficult to locate and it takes considerable time to meet your request. Any such charge will be reasonable based on the nature and complexity of your request. While Lightspeed Research is happy to assist you, Lightspeed Research has the right to deny your request in certain circumstances.Emails and Text Messages
If you no longer wish to be a member of the MySurvey or participate in the surveys, you may request that your personal information be removed from our list of active members at any time by following the "remove me" procedures in our emails or on the Site. Failure to follow the procedures we have provided could delay the removal of your information. We will promptly process your request. However, there may be a gap between the time when we receive your request and the time when we are able to remove your information from all scheduled communications and lists. Therefore, you may receive a few more emails after requesting to be removed from our lists before the request is eventually processed.Cookies
As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as "clickstream data," may be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the Site. We may collect and use clickstream data as aggregated information to anonymously determine how much time visitors spend on each page of our Site, how visitors navigate throughout the Site and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Site and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any personal information.Complaints and Updating Personal Information